Regardless of whether the machine will boot or not, generally there should be a label on the outside of the computer, on the back, on the side, laptops have them on the bottom or sometimes under the battery, that should give you some basic information about the Manufacturer, the Model Name and Number, and sundry other numbers like Serial, SKU, Service Tags, etc. It allows you to avoid the factory bloatware and start things off with a pristine Windows Registry.
Generally speaking a custom clean install of an Operating System is going to be better than one that has been upgraded from a previous version. I have no idea whether any of that is within your skill set.Ĭlick to expand.I would say yes, assuming that the "Lenovo" supports Windows 10. I could suggest downloading the ISO, preparing installation media, booting from that and using the Windows Recovery Environment to troubleshoot, but. It's likely going to require some hands on by someone who is. That makes things difficult and it may be that you will need to seek professional help in resolving your problem, unless you have a more tech savvy friend, relative, neighbor or someone else in your social circle that you might be able to call on. IF it is equipped with a hard disk activity light, keep an eye on that, if it appears to be on constantly or flashing rapidly, let it sit until it becomes less active.ĭepending on the computer's horsepower and what is happening in the background it may take some time to stabilize and become responsive. IF it's a laptop, replace the battery, reconnect the AC power and power it up and leave it alone for a while. NO other devices, no USB dongles for anything (wireless network, wireless keyboard, wireless mouse), no printers, no Ethernet connection, nothing but the bare minimum basics. In that condition, press and hold the power button for 30 seconds. My standard non-techie response would be to turn off the computer, disconnect it from AC power, if it is a laptop remove the battery. On the upside it apparently boots and what you refer to as a "screen saver" which I suspect is the lock screen cannot be dismissed by striking the space bar or by a mouse gesture would seem to indicate that neither of your two input devices are working. Manufacturer Name, Model Name, Model Number Some details as to "my PC" might be helpful. Click to expand.That makes things difficult and it may be that you will need to seek professional help in resolving your problem, unless you have a more tech savvy friend, relative, neighbor or someone else in your social circle that you might be able to call on.
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